{"product_id":"trusted-advisor-20th-anniversary-edition-paperback-2-february-2021","title":"TRUSTED ADVISOR: 20TH ANNIVERSARY EDITION (Paperback)","description":"\u003ch2\u003eAbout This Book\u003c\/h2\u003e\n\u003chr aria-hidden=\"true\" class=\"a-divider-normal bucketDivider\"\u003e\n\u003ch2\u003eProduct details\u003c\/h2\u003e\n\u003cdiv id=\"detailBullets_feature_div\"\u003e\n\u003cul class=\"a-unordered-list a-nostyle a-vertical a-spacing-none detail-bullet-list\"\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan class=\"a-text-bold\"\u003ePublisher ‏ : ‎\u003cspan\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003eFree Press; Anniversary edition (2 February 2021)\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan class=\"a-text-bold\"\u003eLanguage ‏ : ‎\u003cspan\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003eEnglish\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan class=\"a-text-bold\"\u003ePaperback ‏ : ‎\u003cspan\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e336 pages\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan class=\"a-text-bold\"\u003eISBN-10 ‏ : ‎\u003cspan\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e1982157100\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan class=\"a-text-bold\"\u003eISBN-13 ‏ : ‎\u003cspan\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e978-1982157104\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan class=\"a-text-bold\"\u003eItem Weight ‏ : ‎\u003cspan\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e272 g\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan class=\"a-text-bold\"\u003eDimensions ‏ : ‎\u003cspan\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e0.55 x 2.29 x 0.84 cm\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eThe 20th anniversary edition of the “brilliant and practical” (Tom Peters, author of The Professional Service 50) business classic—now updated to reflect the digital world—provides essential tools and wisdom for all consultants, negotiators, and advisors.In today’s fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one’s discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today’s society and illustrate how to be effective communicators in a digital world. Using their model of “the trust equation” they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step—engage, listen, frame, envision, and commit—is richly described in distinct chapters. This immensely accessible book offers “an invaluable road map to all those who seek to develop truly special relationships with their clients” (Carl Stern, CEO, Bosto\n\n\u003ch2\u003eWhy Buy From URBANDEALS?\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e📦 \u003cstrong\u003e100% Authentic\u003c\/strong\u003e — genuine original books\u003c\/li\u003e\n\u003cli\u003e🚀 \u003cstrong\u003eFast Dispatch\u003c\/strong\u003e — ships within 2–4 business days\u003c\/li\u003e\n\u003cli\u003e🌍 \u003cstrong\u003eFree Worldwide Shipping\u003c\/strong\u003e on orders over $50\u003c\/li\u003e\n\u003cli\u003e🔄 \u003cstrong\u003eFree 15-Day Returns\u003c\/strong\u003e — hassle-free refund or replacement\u003c\/li\u003e\n\u003cli\u003e💬 \u003cstrong\u003e24\/7 Support\u003c\/strong\u003e via WhatsApp and email\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"URBANDEALS","offers":[{"title":"New","offer_id":46761969746092,"sku":"B000008T","price":17.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0754\/6355\/7292\/files\/jtfcjgfcjtfc.jpg?v=1783847878","url":"https:\/\/urbandeals.space\/products\/trusted-advisor-20th-anniversary-edition-paperback-2-february-2021","provider":"My Store","version":"1.0","type":"link"}